Privacy policy.

This policy explains how Perfect Quality Care Ltd handles personal information collected through this website. Perfect Quality Care Ltd is the organisation responsible for the information described here.

Information you provide

When you submit a care enquiry or careers application, we receive the details you enter, such as your name, contact details, care location or role interest, and the information in your message. Please share only what is needed for an initial enquiry. Do not submit medical records, identity documents, financial details or confidential information about another person through the website form.

Why we use it

We use care enquiry information to respond, understand the support being requested and discuss whether a suitable arrangement is available. We use careers information to respond to your application and discuss relevant opportunities. We use website technical information to operate and protect the site. We handle each request under the applicable data protection requirements and an appropriate lawful basis.

Forms and service providers

Website forms are submitted to FormTo, which stores submissions in its dashboard and delivers notifications according to its configured settings. Our website hosting provider processes technical information needed to deliver and protect the site. Email providers may process messages and delivery records. These providers handle information under their own service terms and privacy information.

Location suggestions

The homepage can use approximate location information supplied by the hosting platform to suggest a care enquiry area. The feature does not ask for precise device location. If you choose an area in the site, that preference is stored in local browser storage so it can be remembered on that browser. You can clear this preference using the location selector.

Sharing and retention

We share information with service providers that help us operate the website, receive submissions and communicate with you. We do not sell information submitted through these forms. Information is kept for as long as needed to handle the enquiry or application and for relevant business, legal and safeguarding requirements. Contact us if you would like details about a particular submission.

Your data protection rights

Depending on your circumstances, you can ask us to provide access to, correct or erase personal information, or ask us to restrict or object to particular processing. You can also raise a concern with the Information Commissioner’s Office. Contact us first if you have a question or request about your information.

Contact details

Email contact@perfectqualitycare.com or write to Perfect Quality Care Ltd, 23 Weatherill House, Whitestone Way, Croydon, CR0 4WF. Company number 08955656. Our registered care location is Southbridge House, Southbridge Place, Croydon, CR0 4HA; this is a care service address, not the company’s registered office.

Our care and careers forms are explained in more detail on the enquiry form privacy page.